You have 1000 credits
Choose the amount of credits you want to add:
* Payment fee 2% + VAT if applicable
Credit cost:
€25.00
VAT (21%):
€5.25
Total amount:
€30.25
If you want to pay in a different currency select your preference:
Pay $38.89Why do you need credits to cancel a booking?
Besides a cancellation being a bad user experience, we also have to cover these costs, being the reason why we charge a fee:
- Traveller payment processing and refund costs
- Additional currency exchange and payment fees
- Labour costs for solving this matter with the guest
- Administrative handling like invoicing and accounting
How are the cancellation fees calculated?
If the booking amount is:
- Below €500 you need 50 credits to cancel
- From €500 – €1000 you need 75 credits to cancel
- From €1000 – €1500 you need 100 credits to cancel
- From €1500 – €2000 you need 125 credits to cancel
- And so on
We implemented different tiers in the cancellation policy to prevent more costs than needed to cancel a booking. We hope for your understanding.